Shipping policy

MISSING PACKAGE GUIDELINES:

If your order is stuck in transit:

- Day 1: Monitor your tracking updates.
- Day 7: If there’s no tracking movement for 7 business days, file a missing mail search request with USPS. (We are usually proactive about this and will file it for you after some time, but you may also get the process started yourself).
- Day 14: If there’s still no resolution or movement 14 business days after filing the request, email us at info@lunaritycollective.com

If we have held back stock, we will replace the item once USPS resolves and closes the case. The item will either be found and delivered, or they will send you an email stating they were unable to locate it.


If your order was marked as delivered but you didn’t receive it:

- Day 1: Check around your property and with neighbors to ensure the package wasn’t delivered to the wrong location. Wait 48 hours; USPS occasionally marks packages as delivered a day before actual delivery.
- Day 3+: If the package hasn’t arrived, file a missing package claim with USPS.
We recommend asking for a geo location scan to see if it was delivered to the wrong address.
You are responsible for filing a lost/stolen claim police report and/or claim with USPS. All packages are insured for $100; if you purchased Route protection with your order, you may file a claim with them for full reimbursement beyond the $100. We are not responsible for refunds on lost/stolen packages.

If an item is returned to us due to user address input error, you will be charged a $10 reshipping fee (if international, you will be charged accordingly).